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You may register or withdraw through your account.
If you need additional assistance, contact customer service:
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814
Availability
-
9:00 a.m.–5:00 p.m. Pacific time, Monday–Friday (for all test programs)
- 6:00 a.m.–2:00 p.m. Pacific time, Saturday (for the CPACE program only)
- (Automated Information System available 24 hours daily)
You may schedule, reschedule, or cancel your registration through your account.
If you need additional assistance, contact customer service:
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814
Availability
-
9:00 a.m.–5:00 p.m. Pacific time, Monday–Friday (for all test programs)
- 6:00 a.m.–2:00 p.m. Pacific time, Saturday (for the CPACE program only)
- (Automated Information System available 24 hours daily)
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814
Availability
-
9:00 a.m.–5:00 p.m. Pacific time, Monday–Friday (for all test programs)
- 6:00 a.m.–2:00 p.m. Pacific time, Saturday (for the CPACE program only)
- (Automated Information System available 24 hours daily)
To request alternative testing arrangements:
- Review the Alternative Testing Arrangements section of this website
- Register for your test
- Submit your alternative testing arrangements request form, including all required documentation
Need help after hours? Review the ePortfolio tutorials and guides.
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814
Availability
- Mon–Fri: 9:00 a.m.–5:00 p.m. Pacific time, excluding holidays
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814
Availability
-
9:00 a.m.–5:00 p.m. Pacific time, Monday–Friday (for all test programs)
- 6:00 a.m.–2:00 p.m. Pacific time, Saturday (for the CPACE program only)
- (Automated Information System available 24 hours daily)
Contact a credential analyst at your California college, university, county office of education, or school district or submit your questions to:
Commission on Teacher Credentialing (CTC)
Follow the instructions to send your message to the Commission on Teacher Credentialing.
May Lee State Office Complex
Commission on Teacher Credentialing
651 Bannon Street, Suite 600
Sacramento, CA 95811
The CTC does not discriminate on the basis of race, color, national origin, gender, religion, age, sexual orientation, or disability in employment or in the provision of services.
Contact the Nevada Department of Education (DOE):
Nevada Department of Education
Carson City Office
700 E. Fifth Street
Carson City, NV 89701
Nevada Department of Education
Las Vegas Office
2080 E. Flamingo Road, Suite 210
Las Vegas, Nevada 89119
Nevada Department of Education
Carson City Office
(775) 687-9115
Nevada Department of Education
Las Vegas Office
(702) 486-6458
Live customer support will not be available during the following holidays:
Jan 1, 2025
Jan 20, 2025
May 26, 2025
Jun 19, 2025
Jul 4, 2025
Sep 1, 2025
Nov 27–28, 2025
Dec 25–26, 2025
To contact customer support for the NES tests, please visit www.nestest.com/Contacts.aspx 
To contact customer support for the WEST–E Latin test, please visit www.west.nesinc.com/Contacts.aspx
You may register or withdraw through your account.
If you need additional assistance, contact customer service:
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814
Availability
- Mon–Fri: 9:00 a.m.–5:00 p.m. Pacific time, excluding holidays
Need help after hours? Review the ePortfolio tutorials and guides.
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814
Availability
- Mon–Fri: 9:00 a.m.–5:00 p.m. Pacific time, excluding holidays
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814
Availability
- Mon–Fri: 9:00 a.m.–5:00 p.m. Pacific time, excluding holidays
To request alternative testing arrangements, review the Alternative Testing Arrangements section of this website
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814
Availability
- Mon–Fri: 9:00 a.m.–5:00 p.m. Pacific time, excluding holidays
For questions about California Credentialing Requirements, contact your program coordinator or submit your questions to:
Commission on Teacher Credentialing (CTC)
California Administrator Performance Assessment (CalAPA): calapa@ctc.ca.gov
California Teaching Performance Assessment (CalTPA): caltpa@ctc.ca.gov
Education Specialist California Teaching Performance Assessment (EdSp CalTPA): EdSpCalTPA@ctc.ca.gov
May Lee State Office Complex
Commission on Teacher Credentialing
651 Bannon Street, Suite 600
Sacramento, CA 95811
Live customer support will not be available during the following holidays:
Jan 1, 2025
Jan 20, 2025
May 26, 2025
Jun 19, 2025
Jul 4, 2025
Sep 1, 2025
Nov 27–28, 2025
Dec 25–26, 2025
Contact Form
Email Communication Form
Use the contact form below for general inquiries regarding testing, registration, and scoring. Please note the contents of an email, which includes any attachments you may send, are not encrypted. Do not send any sensitive information via email. This includes but is not limited to personally identifiable information, such as a Social Security number or date of birth; any credit card details; and health related information. If you need to submit documentation containing such information please review the Contact Us page on our program website for alternate submission methods.
Please allow 2–3 business days for a response.
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